- After your purchase, we will send you an email once your order has been confirmed. Please allow 1-3 days for us to fulfill your order. The time of delivery will depend on your location and the service type chosen for your delivery.
・ You will be able to confirm the transaction and delivery details along with the estimated date in the email that will be sent to you after you make your purchase.
・ Shipping time is estimated and commences from the date of when it was shipped, not from the date of the order.
・ We aim to fulfill each order by delivering them within the mentioned dates however, please know that we cannot give a full guarantee of the arrival date due to shipments being handled by third-party carriers. Rest assured that once shipped, you will be informed about the shipping details along with the tracking link through an email.
Shipping time could extend if you put in the wrong address..
Please double check your addresses and make sure it’s correct! ☺
・ Please be aware that Hiraya is not responsible for handling the package if given the wrong address. Please make sure to double-check your information before making any purchase.
We are only able to change your address as long as it has not been shipped yet (even after checkout).
・ Hiraya is not responsible for any incomplete address information. If there is a failure of delivery due to this, shipping fees will not be refunded.
・ If the order has been returned due to failed delivery attempts on behalf of the receiver, re-shipping is possible but will be charged to the buyer (cost up to 15 USD).
・ The risk of loss and other responsibilities for handling will be passed on to you once you take possession of the products. Hiraya is not responsible for any items or parcels that have been lost after this.
・ If applicable, tax, customs fees and other handling fees based on your country will be the receiver’s responsibility. If no fees are charged and the package is returned to us, we will refund your purchase but will deduct shipping and customs fees from the total paid price in association with re-entering the country from which they left (Tokyo, Japan).