what is preorder & how do we do it?
HOW DOES PRE-ORDER HAPPEN?
1. Cut off date: Every third Friday of the month at the end of the day (11:59)
You can pre-order the items that are not yet in stock anytime on or before the cut-off date.
All purchases made after the cut-off date cannot be canceled and will automatically be sent to you once it has been produced.
2. We send the orders to our manufacturers the next day in the morning.
You can only cancel your pre-order on or before the said cut-off date (11:59 pm)
3. Please give us around 20-30 days for production
Domestic shipping (Japan) takes about 2-4 days depending on how far you are from Tokyo
International shipping will take about 7-12 days depending on your location. Please note that this could extend due to customs rules and obligations based on your country.
REASONS WHY WE DO PREORDERS
We always make sure to deliver our products to you in their best quality by not keeping them in inventory for too long..
This means that for every order made before the cut-off date, the products will be produced by the manufacturer from scratch and we can guarantee you that your item will reach you in its best quality.
As a sustainable brand, we really strive to make sure that our products are made with ethics and sustainability. This includes us making sure that our manufacturer also doesn’t overproduce and minimize waste as much as possible.
GET IN TOUCH
Hiraya J is also available for side collaborations! If you want to chat about design, materials, ideas, or anything else, don’t hesitate in reaching out.